Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

HOW LONG WILL IT TAKE
This depends on our current work load and your specific project details. But the usual turnaround time is 7-10 days for most web / print projects

CAN I GET BESPOKE UPGRADES / ADDONS?
Yes, we have only listed our most popular add-on’s, please contact us regarding your development needs and we will give you a custom solution

PRICE MATCH GUARANTEE?
Yes, we offer a genuine like for like service price match guarantee. Find out more about our price match here

WHERE IS MY SITE HOSTED?
Unlike many of our competitors all our websites are now hosted within our London or Southhampton based Litespeed data centre. Offering high speed, UK based webhosting for all our clients. Giving our clients advancements in both speed and local search engine placement

WHO OWNS MY WEB DOMAIN?
We register domains on your behalf, you will still be the legal owner we will be listed as the administrative contact

I ALREADY HAVE A DOMAIN, CAN i USE IT?
Yes, if you have already registered your website domain name elsewhere we can either transfer it to use for free, or simply configure it at your chosen registrar.

CAN I HAVE MORE THAN ONE DOMAIN NAME?
Yes, depending on the project we often recommended registering both .com & .co.uk versions of your site at the very least. Along with possible variations of the domain name, this is not essential but can be useful for those looking to build a big name brand.

DO WE NEED A FACE TO FACE MEETING?
No, this is not essential even though it can be very useful for bigger more complex projects . Often we are able to fully develop clients brand / website / print media via email and telephone support alone

CAN WE HAVE A FACE TO FACE MEETING?
Yes, of course this can be arranged we are always happy to meet our clients in person, and this can be a very helpful way of quickly getting your brief across to us.

WILL THERE BE SUPPORT ONCE COMPLETED?
Yes, We offer a full range of support options to all of our clients, from basic help and setup needs to full web management  solutions. We are small company who strive to meet our clients’ needs no matter what they maybe.

All of our systems are monitored 24/365
We offer both telephone and email support week days between 9am – 6pm
And also provide a 24hr support ticketing system

WHAT TYPE OF CODING DO YOU USE?
For standard static pages we code in a combination of XHTML and CSS for dynamic database driven websites we use PHP and MYSQL. All coded to be highly optimised and meet all of today’s standards.

DO YOU OFFER DISCOUNTS?
Yes, although we try to keep our prices as low as possible we do offer further discounts for non profit organisations, charities and local schools.

OK I HAVE DECIDED I WANT TO USE OFF THE PEG DESIGN?
Give us a call or use the email contact form below to get in touch today and will be more than happy to help you get online